Contact Us
Need a Plumber You Can Trust?
Privacy Policy
Last updated: 15/12/2025
1. Overview
At JB’s Plumbing & Drains, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use and store your data in compliance with the Australian Privacy Act 1988 (Cth).2. Information We Collect
We may collect the following types of personal information:- Name
- Phone number
- Email address
- Address or service location
- Details about your plumbing enquiry
- Website usage data (via analytics tools)
3. How We Collect Your Information
We collect information when you:- Submit a contact form
- Book a service
- Call or email us
- Interact with our website (via cookies or analytics)
4. How We Use Your Information
We may use your information to:- Respond to enquiries
- Provide plumbing services
- Send quotes or invoices
- Schedule bookings
- Improve our website and customer experience
- Comply with legal obligations
5. Disclosure of Personal Information
We may share your information with:- Service providers (e.g., email hosting, scheduling tools)
- Trades or contractors assisting with your job
- Government authorities where required by law
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.7. Access & Correction
You can request access to or correction of the information we hold about you at any time by contacting us.8. Retention
We keep personal information only for as long as necessary to fulfil the purpose it was collected for or as required by law.9. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page.10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:josh@jbplumbinggroup.com
0402 555 935
Refund & Cancellation Policy
Last updated: 15/12/2025
At JB’s Plumbing & Drains, we aim to provide reliable, honest and high-quality plumbing services. This Refund & Cancellation Policy explains how cancellations, refunds and service changes are handled.
1. Cancellations by the Customer
1.1 Standard AppointmentsYou may cancel or reschedule your appointment up to 24 hours before the scheduled time at no charge.
1.2 Short-Notice Cancellations
Cancellations made within 24 hours of your appointment may incur a call-out or late cancellation fee, as our plumbers have reserved that time for you.
1.3 Non-Attendance
If we attend the property and cannot gain access, or the customer is not present at the agreed time, a call-out fee may apply.
2. Cancellations by JB’s Plumbing & Drains
If we need to reschedule due to emergencies, weather or unforeseen circumstances, we will notify you as early as possible and offer the next available appointment.3. Refunds
3.1 Service FeesBecause plumbing work involves labour, materials and time, completed services are generally non-refundable.
However, if you believe work has not been completed to a reasonable standard, we encourage you to contact us so we can inspect and resolve the issue.
3.2 Deposits
If a deposit has been taken for major works (e.g., pipe relining, hot water system replacement), it is refundable only if the work has not begun and cancellations fall within the agreed timeframe.
3.3 Materials & Special Orders
If materials have already been purchased or special-order items have been ordered for your job, these costs may be deducted from any refund.
4. Post-Service Issues
If something goes wrong after a job, please contact us immediately. Most issues are covered under our Service Warranty / Guarantee, and we will return to assess the problem promptly.5. Contact Us
For all refund or cancellation enquiries:josh@jbplumbinggroup.com
0402 556 935
Warranty Policy
Last updated: 15/12/2025
At JB’s Plumbing & Drains, we stand behind the quality of our work. We aim to deliver honest, reliable plumbing services with workmanship you can trust.
This Warranty outlines what is covered, what is not, and how to make a claim.
1. Our Workmanship Guarantee
We provide a 12-month workmanship warranty on all plumbing labour we complete.This means that if a fault occurs due to our workmanship, we will return and fix it at no additional cost.
Examples covered under workmanship warranty:
- Incorrect installation of fixtures
- Faulty sealing or pipe joins we installed
- Leaks caused by our labour
- Work not performed to a reasonable standard
2. Product / Manufacturer Warranties
Parts such as hot water systems, fixtures, taps and valves are covered by manufacturer warranties, which typically range from 1–10 years depending on the product.We will assist you in lodging a claim if a product fails within its warranty period.
3. What’s Not Covered
The warranty does not cover issues caused by:- Existing plumbing faults not part of our work
- Customer-supplied parts or fixtures
- Normal wear and tear
- Blockages caused by foreign objects or misuse
- Damage caused by tree roots, ground movement or structural issues
- DIY repairs, tampering or other works performed after our service
- Pre-existing corrosion, failing pipes, or ageing systems unrelated to our job
4. Emergency Call-Outs
If we are called out for an emergency and perform a temporary repair, this may not fall under standard warranty unless noted on your invoice.5. Making a Warranty Claim
If you believe you have a warranty issue:- Contact us as soon as possible.
- Provide your name, address, and invoice number.
- Describe the problem and (if possible) provide photos or video.
josh@jbplumbinggroup.com
0402 556 935