Last updated: 15/12/2025
At JB’s Plumbing & Drains, we aim to provide reliable, honest and high-quality plumbing services. This Refund & Cancellation Policy explains how cancellations, refunds and service changes are handled.
1. Cancellations by the Customer
1.1 Standard AppointmentsYou may cancel or reschedule your appointment up to 24 hours before the scheduled time at no charge.
1.2 Short-Notice CancellationsCancellations made within 24 hours of your appointment may incur a call-out or late cancellation fee, as our plumbers have reserved that time for you.
1.3 Non-AttendanceIf we attend the property and cannot gain access, or the customer is not present at the agreed time, a call-out fee may apply.
2. Cancellations by JB’s Plumbing & Drains
If we need to reschedule due to emergencies, weather or unforeseen circumstances, we will notify you as early as possible and offer the next available appointment.
3. Refunds
3.1 Service FeesBecause plumbing work involves labour, materials and time, completed services are generally non-refundable.
However, if you believe work has not been completed to a reasonable standard, we encourage you to contact us so we can inspect and resolve the issue.
3.2 DepositsIf a deposit has been taken for major works (e.g., pipe relining, hot water system replacement), it is refundable only if the work has not begun and cancellations fall within the agreed timeframe.
3.3 Materials & Special OrdersIf materials have already been purchased or special-order items have been ordered for your job, these costs may be deducted from any refund.
4. Post-Service Issues
If something goes wrong after a job, please contact us immediately. Most issues are covered under our Service Warranty / Guarantee, and we will return to assess the problem promptly.
5. Contact Us
For all refund or cancellation enquiries:
josh@jbplumbinggroup.com
0402 556 935
