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Privacy Policy

Last updated: 15/12/2025

1. Overview

At JB’s Plumbing & Drains, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use and store your data in compliance with the Australian Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

Name
Phone number
Email address
Address or service location
Details about your plumbing enquiry
Website usage data (via analytics tools)

3. How We Collect Your Information

We collect information when you:

Submit a contact form
Book a service
Call or email us
Interact with our website (via cookies or analytics)

4. How We Use Your Information

We may use your information to:

Respond to enquiries
Provide plumbing services
Send quotes or invoices
Schedule bookings
Improve our website and customer experience
Comply with legal obligations

We never sell or rent your personal information.

5. Disclosure of Personal Information

We may share your information with:

Service providers (e.g., email hosting, scheduling tools)
Trades or contractors assisting with your job
Government authorities where required by law

All third parties are required to protect your data.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

7. Access & Correction

You can request access to or correction of the information we hold about you at any time by contacting us.

8. Retention

We keep personal information only for as long as necessary to fulfil the purpose it was collected for or as required by law.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
josh@jbplumbinggroup.com
0402 555 935

Refund & Cancellation Policy

Last updated: 15/12/2025

At JB’s Plumbing & Drains, we aim to provide reliable, honest and high-quality plumbing services. This Refund & Cancellation Policy explains how cancellations, refunds and service changes are handled.

1. Cancellations by the Customer

1.1 Standard Appointments
You may cancel or reschedule your appointment up to 24 hours before the scheduled time at no charge.
1.2 Short-Notice Cancellations
Cancellations made within 24 hours of your appointment may incur a call-out or late cancellation fee, as our plumbers have reserved that time for you.
1.3 Non-Attendance
If we attend the property and cannot gain access, or the customer is not present at the agreed time, a call-out fee may apply.

2. Cancellations by JB’s Plumbing & Drains

If we need to reschedule due to emergencies, weather or unforeseen circumstances, we will notify you as early as possible and offer the next available appointment.

3. Refunds

3.1 Service Fees
Because plumbing work involves labour, materials and time, completed services are generally non-refundable.
However, if you believe work has not been completed to a reasonable standard, we encourage you to contact us so we can inspect and resolve the issue.
3.2 Deposits
If a deposit has been taken for major works (e.g., pipe relining, hot water system replacement), it is refundable only if the work has not begun and cancellations fall within the agreed timeframe.
3.3 Materials & Special Orders
If materials have already been purchased or special-order items have been ordered for your job, these costs may be deducted from any refund.

4. Post-Service Issues

If something goes wrong after a job, please contact us immediately. Most issues are covered under our Service Warranty / Guarantee, and we will return to assess the problem promptly.

5. Contact Us

For all refund or cancellation enquiries:
josh@jbplumbinggroup.com
0402 556 935

Warranty Policy

Last updated: 15/12/2025

At JB’s Plumbing & Drains, we stand behind the quality of our work. We aim to deliver honest, reliable plumbing services with workmanship you can trust.
This Warranty outlines what is covered, what is not, and how to make a claim.

1. Our Workmanship Guarantee

We provide a 12-month workmanship warranty on all plumbing labour we complete.
This means that if a fault occurs due to our workmanship, we will return and fix it at no additional cost.
Examples covered under workmanship warranty:

Incorrect installation of fixtures
Faulty sealing or pipe joins we installed
Leaks caused by our labour
Work not performed to a reasonable standard

2. Product / Manufacturer Warranties

Parts such as hot water systems, fixtures, taps and valves are covered by manufacturer warranties, which typically range from 1–10 years depending on the product.
We will assist you in lodging a claim if a product fails within its warranty period.

3. What’s Not Covered

The warranty does not cover issues caused by:

Existing plumbing faults not part of our work
Customer-supplied parts or fixtures
Normal wear and tear
Blockages caused by foreign objects or misuse
Damage caused by tree roots, ground movement or structural issues
DIY repairs, tampering or other works performed after our service
Pre-existing corrosion, failing pipes, or ageing systems unrelated to our job

4. Emergency Call-Outs

If we are called out for an emergency and perform a temporary repair, this may not fall under standard warranty unless noted on your invoice.

5. Making a Warranty Claim

If you believe you have a warranty issue:

Contact us as soon as possible.
Provide your name, address, and invoice number.
Describe the problem and (if possible) provide photos or video.

We will arrange a prompt inspection and repair if covered.
josh@jbplumbinggroup.com
0402 556 935

Cookie Policy

1. Introduction

2. What Are Cookies?

3. Types of Cookies We Use

4. Third-Party Cookies

5. Managing Cookies

6. Changes to This Policy

7. Contact Us